Success Stories & Case Studies

  • Valuing the Internal Talent Market

    A regional not-for-profit agency redefined its vision and strategy to support a significant, national expansion.

  • Developing Talent for Continued Growth

    A prominent professional service firm was achieving sustainable growth yet was concerned about the lack of staff prepared to continue the firm’s success.

  • Driving Down the Cost of Employee Turnover

    A pharmacy benefits management company was experiencing costly high turnover among its 2,500-employee call center representative groups.

  • Increasing Growth Through Sales Force Selection and Retention

    A provider of technology products and services reduces the 42% turnover in its front line sales role.

  • Go-to-Market Strategy for a B2B Software Provider

    A software applications provider was challenged with managing rapidly increasing cost of sales as new products and new people were added.

  • Optimizing Sales and Service Center Productivity

    An educational software providercorrected wide variance in sales performance across its call center staff.

  • Supporting Business Strategy Through Pay

    An international wholesaler and distributor in the automotive aftermarket made a structural and operational shift.

  • Territory Optimization Increases Sales Productivity

    A software company is acquired by a private equity firm that requires organic growth to double.

  • Aligning Sales Compensation with Business Strategy

    A large integrated meeting and event services companies overhauled their executive team and adopted a new client segmentation strategy.

  • Improving the Quota-Setting Process

    A telecommunications company needed to align overall business objectives with targets set for the field sales organization.

  • Focusing Leaders on Economic Value

    Executives needed to shift their focus from just division earnings and margins to a more balanced view of company performance.

  • Aligning, Driving and Rewarding Group Performance

    The cyclical commodity market created problems in long-term compensation programs that could not withstand changes in company financial performance.

  • Maximizing Return on Technology Investment

    A pharmaceutical company had made a huge technology investment in distribution operations which were generating less that 50% of expected results.

  • Transition to a Team-Based Work and Rewards System

    A plastics manufacturer was experiencing poor employee productivity and poor customer service.

  • Improving Service Center Performance

    A client’s call center employee turnover drops 17% while their performance increases 26%.

  • Turnaround in Healthcare Delivery

    The ambulatory care division of a nationwide healthcare system experiences a dramatic turnaround.

  • Implementing World-Class Reward & Recognition Programs

    A global company implements a three tiered suite of recognition programs that are directly tied to business objectives.

  • Responding to Change in the Media Business

    A struggling media group achieves an immediate turnaround of EBITDA.

  • Retaining High Performers in Investment Banking

    A global investment bank stems a high performing employee exodus and achieves record results.

  • Improving Manufacturing Competitiveness

    A consumer goods company achieves an 850% return by successfully implementing a group incentive plan.

  • Driving Top Line Growth

    The North American division of a global building products manufacturer identifies opportunities to increase revenues by 17%.