"All organizations are perfectly designed to get the results they are now getting." – "Shockproof: How to Hardwire Your Business for Lasting Success"
Organization design is not simply about lines and boxes and the people assigned to those boxes. Structure is only one, and usually not the most important element of organizational design. Clarifying the interactions that occur among people and functions in the white spaces between the boxes; how decisions get made; and how work gets done can have a far greater impact on company performance.
We believe that
- Moving deckchairs won’t keep the ship afloat. Management teams must clearly define their strategic intent and agree on desired business outcomes if they hope to achieve the benefits of a new organizational design.
- Form follows function. Ask what work really needs to be done and determine the best way of executing that work before upending the organizational chart.
- Re-examine how decisions are really made. Often it isn’t the organizational design; it’s the way decisions are made. Modifications in governance and decision-making rights often yield significant benefits.
- Clarify the value drivers of the strategy and the specific improvements needed to drive better results.
- Assess the current organization analytically and through multiple "lenses" to pinpoint design elements that are limiting performance. The scope of that analysis typically includes work content and processes; performance measurement; information flows; governance and decision-making; structure and staffing; and supporting management processes.
- Make targeted changes to the current organizational design that will deliver the highest ROI and the greatest impact in driving results.
- Develop among employees the awareness, understanding, commitment and capability necessary to perform at a high level within the new design.
- Less disruption and increased productivity and profitability.
- Higher customer satisfaction.
- Greater innovation.
- Faster speed to market for new products and services.
- Enhanced cost structure and efficiency.