Opportunity | A luxury retailer with over 40 stores in the U.S. and Canada had falling sales with shrinking margins. The store staff performed a variety of selling, stocking and management work with various levels of performance. Top sellers were contributing a disproportionate amount of the overall store sales and the stores were becoming increasingly unprofitable as new associates struggled to build a book of business. There was also significant variance in opportunity by store due to location, mix of items available, clientele, etc. so a one-size-fits-all approach wouldn’t work.
Results | The company reduced fixed labor costs by 14% annually and grew the top line. We deployed a dashboard for active store management nationwide.